Privacy Policy

This policy applies to all information collected or submitted during use of Test Mace's website and desktop applications.

Information We Collect

When creating an account, you will be asked to enter an email address and password. Email addresses are used during sign-in in and for receiving occasional updates initiated by you or your team members. These updates include, but are not limited to, account activation, team invitations, and payment receipts. We store two kinds of user information: Secure Data and Service Data.

Secure Data

Secure Data is data we are not capable of decrypting under any circumstance and is used for the operation our data synchronisation service. This data is encrypted using cryptographic keys that only you possess. We never receive copies of unencrypted Secure Data.

Service Data

Service Data is data generated by using the applications, your account, and processing your payments. We retain the minimum amount of Service Data to operate our services. Service Data is kept confidential. It is visible to our staff and includes, but is not limited to, email address, full name, billing information, server logs, client IP address, and stats on application usage.

Information Usage

We use the information we collect to operate and improve our website, applications, and provide customer support. We do not share personal information with outside parties, except to provide specific services. Customer Support System Data needed to provide customer support is collected by Jivosite, Inc. See https://www.jivochat.com/privacy/. Any information you choose send us through email or our customer support system may pass through and be stored on a variety of intermediate services. Payment Processor Data needed to process payments is collected by Paddle.com. See https://paddle.com/privacy/. Third-Party Data Processors Your Secure Data and Service Data are held by third party data processors, who provide us with hosting and other infrastructure services.

Sub-processor	Purpose
Cloudflare	Cloud infrastructure hosting
Sentry	Server log management
Mailchimp	Transactional email service
Paddle	Credit card payment processing
Jivosite Google Analitycs	Email support and documentation hosting Web analytics service

Your Responsibilities for Protecting Your Data

When you create a Test Mace account you create a password. For your protection, you should create a strong and unique password to ensure that it is not easily guessed. You should also keep a copy in a safe place because future access to your Secure Data depends on your password. We will never ask you for your password at any time and you should never send it to us.

Your Right to Knowing to What We Know

You have the right to know what we know about you and to see how that data is handled. You may request a screenshot of what we can see about you in our back office systems. However, to protect customer privacy, such requests must be carefully authenticated beyond demonstrating control of the customer’s email address.

Your Right to Have Your Data Erased

Account owners have the right to instruct us to remove data permanently from our systems. To completely delete your account write us at [email protected] Disaster recovery and data availability requirements mean that Test Mace has a legitimate interest in maintaining secure and immutable backups. Erasure requests will leave those backups untouched, and we will only remove data from backups if legally compelled to.

Cookies and Tracking

We use cookies on our website and Google Analitycs on our website and desktop apps to track your activity such as session duration, frequency of visits etc.

Consent for Underage Enrollment

Those under the age of 16 may not use the services without the consent or authorization of their parent or legal custodian. Team owners are responsible for that authorization when they add someone under the age of 16 to an account.

Disclosure

We will comply with applicable law with respect to providing Service Data and encrypted Secure Data to law enforcement agencies. If permitted, we will notify you of such a request and whether or not we have complied. Your Secure Data remains encrypted with keys which we do not posses, and so we can only hand over Secure Data in encrypted form.

Breach Notification

If the confidentiality of customer data is breached, we will publicly disclose the nature of the risk and provide a transparent account of the events without undue delay. At a bare minimum, we will inform the applicable supervisory authorities as required by law and regulation.

Contacting Us

If you have questions regarding this privacy policy, you may email [email protected].

Changes

If we decide to change our privacy policy, we will post those changes on this page. Summary of changes so far: September 27, 2019 Original version